- Shipping location and delivery time
Shipping country: All orders are dispatched from the warehouse in the Czech Republic.
Processing time: Orders will be dispatched within 15 to 30 working days after payment confirmation (excluding customs or force majeure factors).
Logistics tracking: After shipment, you will receive an email containing the logistics tracking number. You can check the progress through the official website of the carrier. - Delivery range and cost
Coverage area: Global delivery (Some countries/regions may be restricted. Available options will be automatically displayed on the settlement page).
Freight calculation: Automatically generated based on destination, package weight/volume, and displayed in real time at checkout.
Duties and taxes: The destination country may impose import duties, which shall be borne by the recipient themselves. - Delay and Exception Handling
Customs delay: International transportation may be extended due to customs inspection. It is recommended to place orders in advance.
Incorrect address: If the item is returned due to incorrect filling, the shipping fee needs to be paid again for replacement.
Out-of-stock situation: In rare cases, if the product is out of stock, we will notify you by email for replacement or refund. - After-sales support
Contact information: For any shipping issues, please email gameivity@ucballproduct.com